Billing FAQ
Answer billing questions before they turn into support issues or chargebacks.
This page exists to support pricing clarity, Stripe checkout alignment, and recognizable billing behavior after purchase.
Stripe-aligned
Cancellation clarity
Refund review route
Billing questions
The questions customers should not have to ask support after checkout.
These answers should stay aligned with the pricing page, legal pages, and Stripe configuration.
What am I billed for?
Customers are billed for access to the SaaS platform, plan-specific usage allowances, feature access, and any agreed add-ons or services.
How will the charge appear?
Charges should appear under AI.Support B.V. or AISUPPORT, depending on the configured descriptor and payment flow.
When does my subscription renew?
Subscriptions renew automatically at the selected monthly or yearly interval unless canceled before renewal.
How do I cancel?
Cancel through the customer billing portal or contact billing@ai.support before the next renewal.
What happens if my payment fails?
We may retry payment and ask you to update the payment method. Access can be limited or suspended if payment is not recovered.
Where do I manage billing?
Billing details, payment methods, invoices, and cancellations are handled through the customer billing portal or with help from billing@ai.support.
What happens on downgrade?
Downgrades typically take effect at the next renewal unless another timing is clearly communicated in advance.
How do I request a refund review?
Contact billing@ai.support with the account email, invoice reference, and a summary of the issue. Refund handling follows the published Refund Policy and applicable law.
Billing support
Need help with billing?
Use direct billing support before opening a card dispute whenever possible.
Billing email
billing@ai.support
Support email
support@ai.support
Refund policy
/en/refund-policy