Pricing
Clear plans, clear billing, and fewer surprises after checkout.
The pricing page is designed to reduce friction before signup and reduce disputes after purchase. Customers should understand what they are buying, how billing works, how to cancel, and where to get help.
Monthly and yearly plans
Stripe billing
Clear cancellation rules
Plans
Choose the plan that matches your support load and growth stage.
Monthly and yearly billing options are available. Eligible plans may include a trial that converts automatically unless canceled before the renewal date.
What customers are billed for
Access to the SaaS platform, plan-specific conversation capacity, feature access, and any agreed add-ons or services.
How charges appear
Charges should appear under AI.Support B.V. or AISUPPORT, with a receipt delivered from Stripe billing flows.
Where billing is managed
Customers manage subscriptions, payment methods, invoices, and cancellation through Stripe billing flows or by contacting billing@ai.support.
Starter
For small stores launching support automation.
EUR 59
/month
- 2,000 conversations per month
- 1 bot workspaces
- Human handoff
Growth
For scaling merchants with catalog and tracking automation.
EUR 149
/month
- 15,000 conversations per month
- 3 bot workspaces
- Manual override visibility
Scale
For high-volume merchants needing advanced controls and analytics.
EUR 399
/month
- 100,000 conversations per month
- 10 bot workspaces
- Priority support
How billing works
Remove ambiguity before a customer clicks pay.
This block exists to lower friction before purchase and lower disputes after purchase.
Trial behavior
If a plan includes a trial, the trial begins inside Stripe checkout and converts automatically into a paid subscription unless canceled before the trial end date.
Subscription renewals
Paid subscriptions renew automatically at the selected billing interval unless canceled before the renewal date.
How to cancel
Customers can cancel through the billing portal or by contacting billing@ai.support. Unless stated otherwise, access continues until the end of the current paid period.
What happens on downgrade
Downgrades generally take effect at the next renewal unless the merchant is moved immediately for operational or contractual reasons that are explained in advance.
What happens if payment fails
Access may be limited or suspended after failed payment recovery attempts. Customers can update payment details in the billing portal.
Taxes
VAT or local sales tax may apply at checkout, depending on billing country.
Plan fit
Compare the plan tiers at a glance.
Use the table to understand packaging before checkout.
| Starter | Growth | Scale | |
|---|---|---|---|
| Best for | Small stores launching AI support | Scaling merchants with broader catalog and service complexity | High-volume teams needing more control and analytics |
| Main value | Fast launch | Balanced automation and growth support | Operational depth and higher volume handling |
| Billing style | Monthly or yearly | Monthly or yearly | Monthly or yearly |
Billing FAQ
Questions customers ask before paying.
The answers here should match checkout behavior, refund rules, and customer portal behavior exactly.
When am I charged?
Customers are charged at the start of the paid billing period. If a plan includes a trial, the first paid charge happens after the trial ends unless canceled in time.
Do you offer refunds?
Refund handling is described in the public Refund Policy. Subscription fees are generally non-refundable except where required by law or where a billing error or duplicate charge is confirmed.
How do I cancel?
Cancel through the billing portal or contact billing@ai.support before renewal.
Can I change plans later?
Yes. Upgrades and downgrades can be handled through the billing workflow, subject to the plan-change timing described on the site and in the Terms.
Public trust signals
Keep policy and support links visible at the point of decision.
These links are especially important when Stripe checkout references the same public policies.
Terms and Conditions
/en/terms-and-conditions
Privacy Policy
/en/privacy-policy
Refund Policy
/en/refund-policy
Billing help
billing@ai.support