Pricing
Clear plans, clear billing, and fewer surprises after checkout.
The pricing page is designed to reduce friction before signup and reduce disputes after purchase. Customers should understand included capacity, feature depth, how billing works, how to cancel, and where to get help.
Monthly and yearly plans
Stripe billing
Clear cancellation rules
Plans
Choose the plan that matches your support load and growth stage.
Monthly and yearly billing options are available. Eligible plans may include a trial that converts automatically unless canceled before the renewal date. Included capacity scales from 2,000 to 250,000 monthly conversations and from 1 to 25 bot workspaces.
What customers are billed for
Access to the SaaS platform, plan-specific monthly conversation capacity, bot workspaces, feature access, and any agreed add-ons or services.
How charges appear
Charges should appear under AI.Support B.V. or AISUPPORT, with a receipt delivered from Stripe billing flows.
Where billing is managed
Customers manage subscriptions, payment methods, invoices, and cancellation through Stripe billing flows or by contacting billing@ai.support.
Feature packaging
Capabilities such as workflow automation, proactive depth, recommendation analytics and personalization, or public growth surfaces vary by plan tier.
🏪 1 bot workspace · 2,000 conversations/mo
Starter
Launch AI support, verified order help, and core recommendation flows for one bot workspace.
€199
/month
- 2,000 conversations per month
- 1 bot workspaces
- Human handoff
- Verified customer sessions
- Email OTP verification
- Catalog-aware product recommendations
↓ 68% tickets
94% AI resolved
📈 Growth · 15,000 conversations/mo
Growth
Add workflow automation, public growth surfaces, recommendation analytics, and standard proactive commerce.
€499
/month
- 15,000 conversations per month
- 3 bot workspaces
- Manual override visibility
- Phone OTP verification
- Workflow automation
- Proactive commerce (standard)
- Recommendation analytics
- 12 recommendation slots
- Shareable product advisor
- AI wishlist generator
- Public store assistant page
- Branding removal
🇳🇱 NL · orders
🇩🇪 DE · returns
🇫🇷 FR · products
⚡ Pro · 10 bot workspaces · advanced proactive
Pro
Unlock advanced proactive scenarios, fast-path FAQ and reassurance prompts, recommendation personalization, and multi-store depth.
€1,499
/month
- 100,000 conversations per month
- 10 bot workspaces
- Priority support
- Multi-store support
- Workflow automation
- Recommendation analytics
- Recommendation personalization
- 24 recommendation slots
- Fast-path proactive prompts
- Advanced proactive scenario library
- Inline FAQ proactive prompts
- Branding removal
- Shareable product advisor
- AI wishlist generator
- Public store assistant page
🏢 Agency · 25 bot workspaces · delegated ops
Agency
Run delegated multi-store programs with agency overview, access controls, and the highest included capacity.
€2,999
/month
- 250,000 conversations per month
- 25 bot workspaces
- Growth features
- Multi-store support
- Agency overview
- Delegated access tools
- Shareable product advisor
- AI wishlist generator
- Public store assistant page
- Branding removal
- Priority support
- Workflow automation
- Recommendation analytics
- Recommendation personalization
- 24 recommendation slots
- Fast-path proactive prompts
- Advanced proactive scenario library
- Inline FAQ proactive prompts
Real business impact
What a Magento store actually saves — in numbers.
Stores running on the Growth plan typically see 68% fewer human-handled tickets in the first 30 days. That translates directly into agent time, staffing cost, and customer satisfaction.
- 68% reduction in human ticket volume — measured across stores in the first month.
- Response time drops from hours to under 2.1 seconds — available 24/7.
- Average 3–4 FTE freed from repetitive WISMO and returns questions.
Monthly Impact — Growth Plan
Live
Without AI
4,200
tickets/month
12 FTE
support agents
18h
avg response time
With AI
↓ 68%
human tickets
3–4 FTE
team freed up
2.1s
avg response
Growth plan · from EUR 499/month · 14-day free trial
How billing works
Remove ambiguity before a customer clicks pay.
This block exists to lower friction before purchase and lower disputes after purchase.
Trial behavior
If a plan includes a trial, the trial begins inside Stripe checkout and converts automatically into a paid subscription unless canceled before the trial end date.
Subscription renewals
Paid subscriptions renew automatically at the selected billing interval unless canceled before the renewal date.
How to cancel
Customers can cancel through the billing portal or by contacting billing@ai.support. Unless stated otherwise, access continues until the end of the current paid period.
What happens on downgrade
Downgrades generally take effect at the next renewal unless the merchant is moved immediately for operational or contractual reasons that are explained in advance.
What happens if payment fails
Access may be limited or suspended after failed payment recovery attempts. Customers can update payment details in the billing portal.
Taxes
VAT or local sales tax may apply at checkout, depending on billing country.
Plan fit
Compare the plan tiers at a glance.
Use the table to understand packaging before checkout.
|
Starter
|
Growth
|
Pro
|
Agency
|
|
|---|---|---|---|---|
|
Best for
|
Small stores launching AI support | Scaling merchants with broader catalog and service complexity | Advanced merchants needing multi-store control and higher AI ceilings | Agencies and delegated operators managing multiple storefront programs |
|
Main value
|
Fast launch | Balanced automation, growth support, and standard proactive | Operational depth, recommendation personalization, and advanced proactive | Portfolio oversight, delegated access, and highest included capacity |
|
Monthly conversations
|
2,000 | 15,000 | 100,000 | 250,000 |
|
Bot workspaces
|
1 | 3 | 10 | 25 |
|
Workflow automation
|
— | Included | Included | Included |
|
Growth surfaces
|
— | Advisor pages, wishlists, public assistant | Included | Included |
|
Recommendation depth
|
Core recommendations | Analytics + 12 slots | Analytics + personalization + 24 slots | Analytics + personalization + 24 slots |
|
Proactive commerce
|
— | Standard proactive layer | Advanced scenarios + fast path + inline FAQ | Advanced scenarios + fast path + inline FAQ |
|
Multi-store / agency ops
|
— | — | Multi-store support | Agency overview + delegated access |
|
Billing style
|
Monthly or yearly | Monthly or yearly | Monthly or yearly | Monthly or yearly |
Live in under 30 minutes
From signup to first live answer — no developer needed.
Paste your Magento API key, configure your agent behavior, and embed one JavaScript snippet. Your AI agent starts answering customers the same day you sign up.
- Step 1 — Connect Magento: paste API key, catalog syncs instantly.
- Step 2 — Configure agent: tone, FAQs, return policy, escalation rules.
- Step 3 — Go live: one JS snippet, agent is online for all 5 languages.
Setup flow
⚡ 30 min
1
Connect Magento
Paste API key → 847 products synced
✓
2
Configure agent
Tone, FAQ knowledge, escalation rules
✓
3
Go live
One JS snippet — agent answering in all 5 languages
● Online
Billing FAQ
Questions customers ask before paying.
The answers here should match checkout behavior, refund rules, and customer portal behavior exactly.
When am I charged?
Customers are charged at the start of the paid billing period. If a plan includes a trial, the first paid charge happens after the trial ends unless canceled in time.
Do you offer refunds?
Refund handling is described in the public Refund Policy. Subscription fees are generally non-refundable except where required by law or where a billing error or duplicate charge is confirmed.
How do I cancel?
Cancel through the billing portal or contact billing@ai.support before renewal.
Do all features come with every plan?
No. Some capabilities, including workflow automation, proactive depth, recommendation analytics and personalization, public growth surfaces, or higher usage allowances, vary by plan tier.
What is included in the new plan ladder?
Starter includes 2,000 monthly conversations and 1 bot workspace. Growth includes 15,000 conversations and 3 bot workspaces. Pro includes 100,000 conversations and 10 bot workspaces. Agency includes 250,000 conversations and 25 bot workspaces.
Can I change plans later?
Yes. Upgrades and downgrades can be handled through the billing workflow, subject to the plan-change timing described on the site and in the Terms.
Public trust signals
Keep policy and support links visible at the point of decision.
These links are especially important when Stripe checkout references the same public policies.
