Terms and Conditions

1. Company identity

AI.Support Agent is operated by AI.Support B.V., registered at Herengracht 420, 1017 BZ Amsterdam, The Netherlands.

You can contact us at legal@ai.support for legal questions and support@ai.support for operational support questions.

2. Scope of service

AI.Support Agent is a SaaS platform for ecommerce support and sales automation. The service may include AI support answers, product recommendations, order-status support, returns guidance, analytics, workflow tools, and integrations.

Features, limits, and availability may vary by plan, configuration, region, beta status, or applicable add-ons. Some account-aware, verification, personalization, or human-handoff workflows may require successful setup, connected integrations, or customer verification before they are available.

Public service descriptions, plan summaries, and trust wording are intended to make no misleading claims about what the product can or cannot do.

3. Eligibility and account registration

You must provide accurate registration and billing information and keep it current.

You are responsible for account credentials, authorized users, and activity that occurs under your account unless caused by our breach of security obligations.

4. Plans, pricing, and billing

Paid access is offered on subscription plans that may be billed monthly or yearly. Pricing is shown on the public pricing page or in an applicable order form.

Taxes may be added where required. If usage-based, overage-based, or fair-use limits apply, they will be described in the relevant plan, order form, or product notices.

Billing/plan limits, renewal posture, and any usage-related restrictions should stay aligned with the active pricing page, checkout, invoices, and workspace billing surface.

5. Stripe-related billing alignment

Payments may be processed by Stripe or another payment processor acting on our behalf. By starting a paid subscription, you authorize the applicable recurring charges shown at checkout.

Billing descriptors, receipts, invoices, or portal pages may show AI.Support B.V., AISUPPORT, or another substantially similar business identifier used in the live billing setup.

6. Trials and promotions

If a trial or promotion is offered, the applicable duration, eligibility, and conversion behavior will be shown at checkout or on the pricing page.

Unless stated otherwise, a trial converts automatically into a paid subscription when the trial ends unless canceled before that time. We may modify or withdraw promotions at any time, subject to applicable law.

7. Renewals and cancellation

Subscriptions renew automatically at the selected billing interval unless canceled before renewal.

Unless we state otherwise in writing, cancellation stops future renewals and access continues until the end of the current paid period. Downgrades normally take effect at the next renewal date.

If payment is overdue, we may limit or suspend access after reasonable payment recovery attempts.

8. Refunds

Refund eligibility is described in the public Refund Policy, which forms part of these Terms.

If there is a conflict between these Terms and the Refund Policy on a refund-specific issue, the Refund Policy controls for that issue unless mandatory law requires otherwise.

9. Acceptable use

You may not use the service for illegal activity, infringement, deceptive practices, abusive automation, security attacks, or any use that violates applicable law, payment-provider restrictions, or third-party platform terms.

You may not bypass service limits, abuse verification or rate-limit controls, misuse integrations, interfere with platform stability, or attempt unauthorized access to our systems or other customer environments.

10. Customer content and data

You are responsible for the legality, accuracy, and rights status of content, data, and configuration you upload or connect to the service.

You grant us the rights necessary to host, process, transmit, transform, and display that content solely as needed to provide, secure, support, and improve the service. This may include chat transcripts, support materials, integration data, verified customer session metadata, and minimized customer or order projections used to power protected workflows.

11. AI-specific clauses

AI-generated responses depend on the quality of the content, rules, integrations, and verification signals provided to the system and may not always be complete, accurate, or suitable without review. Protected order or account answers may be unavailable until a customer completes the supported verification flow.

You remain responsible for the business, legal, and customer-service decisions made using the outputs. Beta or experimental AI features, personalization features, or plan-gated workflows may be subject to additional limitations, reduced support levels, or changed availability.

12. Integrations and third-party services

Some features rely on third-party services, storefronts, carriers, payment processors, data sources, or APIs. Those third parties may have their own terms and availability constraints.

We are not responsible for outages, errors, or delays caused primarily by third-party systems outside our reasonable control.

13. Service changes

We may improve, modify, replace, or retire features from time to time. If a change materially reduces a core paid feature during an active term, we will use reasonable efforts to provide notice or a commercially reasonable alternative.

14. Intellectual property

We and our licensors retain all rights, title, and interest in the service, software, documentation, branding, and related materials.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes. You may not resell, reverse engineer, or create unauthorized derivative works from the service except as permitted by law.

15. Confidentiality

Each party must protect the other party’s non-public confidential information with reasonable care and use it only for the purposes of the relationship.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, already known lawfully, independently developed, or lawfully obtained from a third party without a duty of confidentiality.

16. Warranties and disclaimers

We warrant that we will provide the service using commercially reasonable care and skill.

Except as expressly stated in these Terms or where prohibited by law, the service is provided on an “as available” basis and we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility of those damages.

To the maximum extent permitted by law, each party’s aggregate liability arising out of or relating to the service will not exceed the total fees paid or payable by you to us for the twelve months before the event giving rise to the claim. This limitation should be reviewed for local enforceability.

18. Suspension and termination

We may suspend or terminate access for non-payment, legal or compliance risk, abusive use, material breach of these Terms, or activity that threatens platform security or integrity.

Upon termination, your right to use the service ends, but provisions that by nature should survive will remain in effect, including payment obligations accrued before termination, confidentiality, disclaimers, liability limits, and dispute terms.

19. Governing law and dispute resolution

These Terms are governed by the laws of the Netherlands, excluding conflict-of-law rules, unless mandatory law requires otherwise.

The courts located in the competent courts of Amsterdam, the Netherlands will have jurisdiction over disputes arising from these Terms, subject to any non-waivable rights under applicable law. This clause should be reviewed for the jurisdictions where you sell and operate.

20. Contact details

For legal notices, contact legal@ai.support. For support, contact support@ai.support. For billing questions, contact billing@ai.support.